Referral Coordinator – 1.0 FTE – Permanent

About The Peace Country Region

The area covered by the Borealis PCN includes the towns of Peace River, Manning, Beaverlodge, Hythe, Wembley, Sexsmith, and Spirit River in northwest Alberta. People in the region enjoy, museums, arts, parks, and various recreation facilities. The region is also home to a wide array of wildlife and big game including moose, white-tailed deer, mule deer, and elk.

About The Borealis PCN

The Borealis PCN was formed to provide timely and accessible primary health care services to the patients in our communities. The Borealis Primary Care Network was formed by the merging of the Peace Region and Saddle Hills PCNs on April 1, 2023. Primary Care Networks have been active in the region since 2007.

This position is with the Borealis PCN	FTE: 1.0
Status: Permanent	Hours per Week: 37.5
Hours per Shift: 7.5	Reference ID: RC20240425
Primary Location: Peace River

Position Summary

Reporting to the Social Worker, the Referral Coordinator works with patients and multidisciplinary health care teams to arrange and schedule referral appointments to Borealis Primary Care Network (PCN) services.

What you will do...

Assist PCN programs by coordinating referral appointments and working with insurance companies and care providers to share essential patient information
Maintaining patient records
Develop relationships with various community health resources to support patients requiring treatment and referrals
Reviewing referrals to PCN programs and scheduling appointments using designated software and other computer applications
Ensure referral forms have been completed and that relevant information is included with referrals
Communicate receipt of referrals back to referring health practitioners
Administration-related procedures which are program specific:
- Schedule, confirm and book patient appointments and referrals
- Maintain patient records accordingly
- Utilize EMR for appointments and patient information
Provide general administrative support where needed

What you need to succeed...

High school diploma
Completion of a post-secondary Medical Office Assistant program
A minimum of two (2) years related administrative experience in a medical office required
Patient advocacy experience is an asset
Demonstrates ability to look for innovative solutions when managing tasks
Strong oral, written and analytical skills; self-directed and accountable
Ability to maintain patient privacy and confidentiality
Attention to details and problem-solving skills
Able to work independently and demonstrates ability to be proactive in completing duties
Strong organizational and time management skills, including the ability to handle multiple assignments and tasks while meeting deadlines
Ability to remain calm in difficult situations and deal effectively with those who are in distress
Ability to maintain effective working relations with employees and customers
Ability to maintain accuracy while multi-tasking or working under pressure
Ability to collaborate with other multi-disciplinary team members
Ability to follow directions closely and accurately
Working knowledge of office equipment, like printers and fax machines
Understanding of EMR software is an asset
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, and Teams in particular)

Application Instructions

The application deadline is 4:30pm on Friday, May 17, 2024.

Please apply HERE through Indeed.

All candidates will be required to undergo a security clearance check.

The Borealis PCN thanks you for your interest in this position, however only those selected for an interview will be contacted.

The Borealis PCN is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds.